Allow 3-5 business days for a response to your inquiry. RETURN POLICY (ALL SALES ARE FINAL) All sales are final. We don’t accept exchanges/returns on items that have been worn or damaged. Including but not limited to tears, rips, or peculiar smells that are done to the items. We only accept exchanges if the incorrect item was shipped without other terms being violated by recipient.  Note that most of our items are handmade and typically take 1-3 weeks to produce, so in the event that you need an order by a specific time, be mindful to order ahead. Our customers’ satisfaction is our number one priority.  Please let us know how we are doing and how we can improve. Email: info@ooneofone.com